Human skills + Healing-Centred Design® to design work for real life.

Human Skills at Work
Human Skills at Work sessions are short, online Action-Learning sessions for staff teams focused on developing and embedding Human Skills into everyday work. Sessions develop,
đźź Compassion: understanding, empathy and support
đźź Trust: listening skills, collaboration, inclusion
đźź Conflict navigation: respect, challenge and resolution
đźź Adaptability: innovation, flexibility, creativity
đźź Critical thinking: decision making, problem solving
Facilitation School
Facilitation School is an experiential learning opportunity for leaders, coaches + educators.
Learn how to use Healing-Centred Design® blending trauma-informed practice, creative coaching and systems thinking, to facilitate and lead memorable, impactful work.
Trauma-Informed Practice
Trauma-Informed Practice workshops raise awareness of the impact of trauma, explore our Healing-Centred Design framework, and support teams to work in safe, inclusive and supportive ways.
Workshops are tailored to your teams needs and recent workshops have been delivered to
đźź Front-line leisure and cultural organisation staff
đźź Health and community staff teams
If you are interested in finding out more, please email faye@brilliantthing.co.uk

Systems + Communities
Healing-Centred Placemaking is our work to create and embed positive, lasting change. We work with councils, NHS teams, local infrastructure organisations and in neighbourhoods to facilitate,
đźź Community Development
đźź Infrastructure + partnership development
đźź Codesign and coproduction
đźź Community Research
đźź Stakeholder, Impact and Value Mapping.
Events
We hold 2 annual, codesigned events, the Mend + Tend conference and the Rebalance Summit, both focused on the moving from pain to power. Our Event highlights! 2026 Event | 2025 Event
We hold monthly wellbeing socials and retreats for deep work. Retreats + Gatherings
Interested? Email us at faye@brilliantthing.co.uk
Human Skills Network
Work is changing and human skills help us adapt. The Human Skills Network is a supportive professional community where you can reflect, connect and grow alongside others navigating change.
Through learning circles, events and practical tools, you’ll strengthen the human skills needed to create change, influence decisions, expand your thinking to shape the future.

Programmes
We offer 2 Healing-Centred Design® Programmes to support health, education and community organisations design work for real life. The programmes work together to support people, rebalance pressure and strengthen performance.
đźź The Brilliant Workplace strengthens your leadership strategy + culture.
🟠The Brilliant Club supports your team’s wellbeing + performance.
Bespoke Workshops
Bespoke workshops and awaydays support teams to step out of the urgency of day-to-day operations and focus on the bigger picture. Our workshops use creative, coaching based activities and support strategy, planning and team development.
Recent workshops include:
đźź Insight and Planning sessions the Greater Manchester WorkWell programme team.
đźź Codesign Sprint with 30+ Youth focused organisations.
đźź Development support sessions for The National Lottery Heritage Fund Executive Team and Business Innovation team.
Interested? Email us at faye@brilliantthing.co.uk
Tools + Resources
We have developed tools and resources to support the delivery of our work and to support leaders teams and practitioners to bring creative, systems thinking and trauma-informed practice into their work.
Find out more about,
đźź Book: Healing-Centred Transformation: Mend, Tend and Change the Future (Paperback) by Kerry Tottingham
đźź Coaching Cards: The Brilliant Box. A multipurpose development deck of cards, to create energy, inspiration, connection and possibility. Brilliant for people, groups, organisations and communities working to create change.
đźź Trauma Informed Communities: A free toolkit of codesigned practices and processes, to support trauma informed practice, when working in and with communities.
Conflict-Fix:
Human Skills for Line Managers
Get your FREE session + rebuild trust in 30mins.
Launching 12th June 2026 then third Friday of every month at 10am. Zoom.



Our Approach
Our workshops and training develops Human Skills (like adaptability, trust-building, conflict navigation, compassion and critical thinking) to support people and strengthen performance.
Healing-Centred Design® puts those skills to work to rebalance pressure and support teams to create collaborative solutions to challenges. Healing-Centred Design® is a transformation framework, rooted in trauma-informed practice that blends systemic and creative coaching approaches. Find out more here.
Testimonial
“I commissioned Design work training for myself and colleagues. The content was engaging with just the right balance between theoretical context and practical application. We explored real world examples, using the tools and techniques.
We all left the session revved up about applying the thinking and using the tools. Kerry is a fabulous trainer who takes great care in supporting delegates. Her enthusiasm is infectious and she creates a dynamic environment in which to share ideas and formulate actions for putting plans into practice“
Martin Plant – Workforce Strategy, Legal + Governance, Rochdale Borough Council
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Lets have a conversation about working together?
Or email faye@brilliantthing.co.uk
